At JOHOVO, we strive to provide high-quality herbal cosmetic products that meet our customers’ expectations. If you’re not satisfied with your purchase, we’re happy to offer a refund or exchange.
Eligibility for Refund
To be eligible for a refund, please ensure that :
- The product is returned within 7-10 business days from the date of delivery.
- The product is in its original packaging with all tags and labels attached.
- The product has not been used or tampered with.
Refund Process
If you meet the eligibility criteria, you can initiate a refund by contacting our customer support team via phone, email, or through our website. We’ll guide you through the refund process and provide a return merchandise authorization (RMA) number.
Refund Options
We offer the following refund options :
- Full Refund: A full refund of the purchase price will be provided if the product is returned in its original condition.
- Wallet Credit: You can opt for wallet credit, which can be used to purchase other products from our website.
Exchange Policy
If you’re not satisfied with the product or want to exchange it for a different variant, you can do so within 7-10 business days from the date of delivery. Please contact our customer support team to initiate the exchange process.
Non-Refundable Items
The following items are non-refundable :
- Opened or used products : Products that have been opened, used, or tampered with are not eligible for refund or exchange.
- Customized products : Customized products, such as personalized packaging or special orders, are not eligible for refund or exchange.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us :
Phone : +91 7845873369
Email : support@johovo.in
Whatsapp : +91 91765 13323
We’re committed to providing excellent customer service and ensuring that you’re satisfied with your purchase.
