At JOHOVO, we strive to provide high-quality herbal cosmetic products that meet our customers’ expectations. If you’re not satisfied with your purchase, we’re happy to accommodate returns and exchanges.

Return Eligibility

To be eligible for a return, please ensure that :

  • The product is returned within 7-10 business days from the date of delivery.
  • The product is in its original packaging with all tags and labels attached.
  • The product has not been used or tampered with.

Return Process

To initiate a return, please follow these steps :

  • Contact our customer support team via phone, email, or through our website.
  • Provide your order number, product details, and reason for return.
  • We’ll guide you through the return process and provide a return merchandise authorization (RMA) number.
  • Pack the product securely in its original packaging and ship it to our returns address.

Return Shipping

  • The customer is responsible for the cost of return shipping.
  • We recommend using a trackable shipping method to ensure the product is delivered safely.

Inspection and Refund

Upon receiving the returned product, we’ll inspect it to ensure it meets our return policy criteria. If the product is in its original condition, we’ll process a refund or exchange as per your preference.

Exchange

If you want to exchange the product for a different variant or product, please let us know, and we’ll guide you through the exchange process.

Non-Returnable Items

The following items are non-returnable :

  • Opened or used products : Products that have been opened, used, or tampered with are not eligible for return or exchange.
  • Customized products : Customized products, such as personalized packaging or special orders, are not eligible for return or exchange.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us :

Phone : +91 7845873369

Email : support@johovo.in

Whatsapp : +91 91765 13323

We’re committed to providing excellent customer service and ensuring that you’re satisfied with your purchase.